At The Peace Club, we value your satisfaction and aim to provide a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help! Please review our return policy below:
1. Eligibility for Returns
- Items must be returned within 7 days from the date of purchase.
- Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Sale items, gift cards, and personalized/customized products are not eligible for return.
2. Return Process
- To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return.
- Once approved, you will receive a return authorization and detailed instructions on how to send the item(s) back.
3. Shipping Costs
- Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued to your original payment method within 7-10 business days.
- Please note that original shipping charges are non-refundable.
5. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Defective or Damaged Items
- If you receive a defective or damaged item, please contact us within 7 days of delivery with photos and your order details. We will arrange for a replacement or refund.
7. Final Sale Items
- Items marked as “Final Sale” cannot be returned or refunded.
8. International Returns
- For orders shipped outside [your country], international return shipping costs and any applicable duties or taxes are the responsibility of the customer.
Contact Us For any questions or concerns about our return policy, feel free to reach out to our team at [email protected].
Thank you for choosing The Peace Club. We’re committed to providing you with high-quality, comfortable clothing that brings peace and joy to your wardrobe!